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New Features in May

Letter from the Managing Editor:

Earlier this year, we introduced a new feature in our Resources section, BPM Academic Programs, in which we provide descriptions of academic institutions offering BPM programs. This month, in our ongoing effort to highlight the importance of the relationship between research and practice, we publish an Article by three academics who have developed a BPM-Culture-Model. Like all of our authors, they are interested in your feedback, which we urge you to share on our Linkedin site.

Also, this month, we say a temporary farewell to our long time friend and Columnist, David Frankel. David has decided to take a well-deserved respite from his rigorous writing and consulting schedule. We''ll miss his thought-provoking Columns, but will welcome him with great enthusiasm when he returns to our pages in December.

Carolyn Potts
Managing Editor

BPTrends Monthly Email Advisors
May 8 - Defining a Value Chain for a Bank
Organizations often have trouble determining exactly what constitutes a value chain. Here is a theoretical overview of how one might approach defining a value chain and some practical considerations drawn from recent work with several banks.
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May 22 - BPM in Europe
In this Advisor, we consider some of the business process developments that are taking place in Europe.
Spotlight
May 15 - BPM for Government
This month we focus our Spotlight on some of the Articles we have published on process change at government agencies. These Articles range from straight forward improvement projects to the use of frameworks and the development of architectures for major government agencies.
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Columns
MDA Journal: Radical Simplification - In-Memory Databases Challenge Assumptions in Enterprise IT
In light of the new in-memory database technology, David Frankel considers its potential impact on current practices in data-warehousing, business processes, the design of operational applications and multi-tiered systems. IT professionals will want to read David's astute observations and words of wisdom when approaching this new technology and its possibilities for use in their organizations.
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Down Under: How to Motivate Employees
In his two previous Columns, John Jeston focused on the need for organizations to strike a reasonable balance between adopting a customer focus and an employee focus. In this month's Column, John combines aspects of Frederick Herzberg's Motivational Theory and Victor Vroom's Expectancy Theory to create a model for organizations to establish a meaningful system of motivation and reward.
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Business Rule Solutions: Business Processes - Better with Business Rules
Ron Ross contends that to create a viable business solution, you need both a business process model and business rules. The trick is not to get them entangled, but to remain clear about which is which. Ron believes that by separating them you can simplify your business process models dramatically. He explains how in this Column.
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A Practitioner's Perspective - Disabled by Enablers: Punished by Rewards
This month, Alec Sharp continues his focus on what he referred to in his previous Column as that "squishy stuff" - organizational culture. The point of this series is to illustrate that there are techniques and frameworks that enable practitioners to take a more rigorous approach to these issues. In this Column, Alec discusses the ÒSix EnablersÓ framework he applies to force consideration of these factors in designing a new process.
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Practical Process: Are You Being Served?
Recently, Roger Tregear has been engaged in several discussions involving the term "service," all of which add up to a wide range of views on what a service might be and what we should do about it. Does a service architecture replace a process architecture or is it the same thing? Roger argues that, from his perspective as a process advocate, ÒserviceÓ is another term for the concept of "value" that is delivered by a process. We hope you'll weigh in on the issue.
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Articles
Don't Just Manage-Execute!
In this Article, Tom Bellinson discusses the gap between stakeholders' public expressions of enthusiasm for a new process and their actual feelings of conflict about the challenge and the risks posed by the new process. As BPM professionals, it is our job to sell the new process to all stakeholders, and Tom offers some tools and techniques for overcoming the gap to ensure a successful business process implementation.
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Reaching New Heights in Business Performance Metrics: Getting the Right Answers for the Most Important Questions
In this Article, Martin Klubeck and Russ Cheesman present a tool, called the Answer Key, which offers a comprehensive starting point for developing meaningful metrics. The authors provide a detailed description of how to apply the Key to evaluate your current metrics program or, alternatively, how to create metrics from scratch.
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Is Your Organizational Culture Fit for Business Process Managment?
Theresa Schmiedel and Jan vom Brocke of the University of Liechtenstein and Jan Recker of Queensland University of Technology introduce the BPM-Culture-Model, which they developed to structure the different notions of culture in a BPM context. Based on their model, they examine the cultural compatibility of an organization with a BPM approach. Your feedback is invaluable to the authors, and we hope you will share it with them and other readers on our Linkedin site.
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Book Review
Metrics: How to Improve Key Business Results by Martin Klubeck. Reviewed by Russ Cheesman
Russ Cheesman presents an overview of the methods prescribed in this recently published book, and recommends it to all interested in examining their organization's metrics program.
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Calendar of Events

Conferences

BPM In Europe 2012 (in conjunction with Enterprise Architecture 2012)--June 18-20, 2012, London, UK. This popular annual European BPM conference, co-produced by BPTrends and chaired by Roger Burlton, will again be co-located with the popular annual Enterprise Architecture conference.

BPM 2012--Sept 3-6, 2012, Tallinn, Estonia. Tenth annual meeting of the leading international BPM conference for academics and researchers will be in Estonia this year.

Building Business Capability--September 10-13, Sydney. Leonardo Consulting's long-running ProcessDays conference has been incorporated into the inaugural Building Business Capabilities Sydney. BBC Sydney is a multi-disciplinary conference aimed at equipping organizations to meet the challenges of the 21st century business environment.

Business Process Forum--Oct 28-Nov 2, 2012, Ft. Lauderdale, FL. This popular annual North American Conference is co-produced by BPTrends, chaired by Roger Burlton and co-located with the Business Analyst Forum, the Business Rules Forum, plus the Business Architecture Summit and the NEW Business Strategy Summit, bringing together a broad range of professionals collaborating to form the Building Business Capability Conference.

Education and Training

BPTA BPM Professional Certificate Program

BPTA BPM Enterprise Certificate Program

BPTA Advanced Professional Certificate Program

View Complete Calendar of Events

IRM UK
IIBABusiness Process Modeling 2011
Building Business Capability
© 2012 Business Process Trends
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